🧠 Understanding Conversational AI

1. What exactly is a conversational AI agent?

   • A software system that uses artificial intelligence to simulate human-like conversations, often through chatbots or voice interfaces.​thriwin.io. a piece of software that behaves and learns context over time. can be trained to do sophisticated things because they understand the context, for example of previous conversations, so they are also continually getting better over time.

2. How is it different from a traditional chatbot?

   • Conversational AI uses natural language processing (NLP) and machine learning to understand context and intent, enabling more dynamic and human-like interactions compared to rule-based chatbots.​

3. Is this technology only for large enterprises?

   • No. Many SMBs are adopting conversational AI to automate tasks, improve customer service, and enhance efficiency.​

💰 Cost, ROI & Value

4. How much does it cost to implement conversational AI?

   • Costs vary based on complexity and features. Basic solutions may start at $0–$30/month, while more advanced systems can range from $30 to $500/month .​Botpress

5. What kind of return on investment (ROI) can I expect?

   • Potential ROI includes reduced labour costs, increased sales through better customer engagement, and improved customer satisfaction.​

6. Are there free or low-cost options for small businesses?

   • Yes. Some platforms offer free tiers or affordable plans suitable for SMBs looking to start with conversational AI .​

⚙️ Implementation & Integration

7. How do I integrate conversational AI with my existing systems?

   • Many conversational AI platforms offer integrations with popular CRM, e-commerce, and customer support systems.​

8. How long does it take to set up?

   • Setup time can range from a few days to several weeks, depending on the complexity of the implementation.​

9. Do I need technical expertise to implement it?

   • Not necessarily. Many platforms offer user-friendly interfaces and support to help non-technical users set up and manage conversational AI agents.​

🔒 Data Security & Compliance

10. Is my customer data safe with conversational AI?

    • Reputable platforms implement robust security measures and comply with data protection regulations to safeguard customer information.

11. Does it comply with regulations like GDPR?

    • Many conversational AI solutions are designed to be compliant with regulations such as GDPR, but it's essential to verify this with the provider.

12. How is sensitive information handled?

    • Sensitive data is typically encrypted and stored securely, with access controls in place to prevent unauthorized access.

🤖 Capabilities & Limitations

13. What tasks can conversational AI handle?

    • Tasks include answering FAQs, booking appointments, processing orders, and providing product recommendations.

14. Can it understand different languages and dialects?

    • Many conversational AI systems support multiple languages and can be trained to understand specific dialects.

15. What happens if the AI doesn't understand a query?

    • The system can be configured to escalate the conversation to a human agent or provide alternative responses.

📈 Performance & Maintenance

16. How do I measure the effectiveness of conversational AI?

    • Metrics include customer satisfaction scores, resolution rates, and response times.

17. Does it require ongoing maintenance?

    • Yes. Regular updates and training are necessary to ensure the AI remains effective and accurate.

18. How often should I update the AI's knowledge base?

    • Updates should be made regularly, especially when there are changes in products, services, or customer inquiries.

🧩 Vendor Selection & Customisation

19. What should I look for in a conversational AI vendor?

    • Consider factors such as ease of integration, scalability, customer support, and compliance with data protection regulations.

20. Can I customise the AI to match my brand's tone?

    • Yes. Many platforms allow for customisation of the AI's responses to align with your brand's voice and tone.

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Do they replace humans and cause unemployment?
(enhance, reallocate human time and effort to higher value activities..)

Guardrails - stopping from going off topic / hallucinating...

Training and optimisation

Knowledgebase

data security

how do we prevent the nonsense / the hallucinations - We appreciate that unlike a general purpose AI is acting on the global / entire worlds' knowledge and information and internet history etc, and the agent is looking and operating only on the prompt and kb that it is given, so it is a lot easier to guardrail ... which .. acting, behaving and responding to users base on the finite data that it is given... so it is dumber than an AI, only operating on what's it is given, so easier to guardrail...but it is better at doing its job and minimising the amount of hallucinations. (rewrite this para)

https://www.marketingmag.com.au/featured/winning-customer-trust-through-conversational-ai/

Use graphics to push benefits here again as a reminder.